IMPORTANT - PLEASE READ CAREFULLY
Terms and Conditions/Definitions for the Prepaid Visa® RushCard
This document constitutes the agreement ("Agreement") outlining the terms
and conditions under which the Prepaid Visa RushCard has been issued to you. By
accepting and using the Card, you agree to be bound by the terms and conditions
contained in this Agreement. "Card" means the Prepaid Visa RushCard issued
to you by The Bancorp Bank, Wilmington, Delaware. "Issuer" means The Bancorp
Bank or its depository institution affiliate. The Issuer is an FDIC insured member
institution. "Card Account" means the records we maintain to account for
the value of claims associated with the Card. "You" and "your"
mean the person or persons who have received the Card and are authorized to use
the Card as provided for in this Agreement. "We," "us," and
"our" mean the Issuer, our successors, affiliates or assignees. "Designated
Loading Point" is any participating establishment that will accept cash value
loads to be credited to your Card as specified at
www.rushcard.com. "Program Provider" or "UniRush" means
UniRush LLC. UniRush LLC offers the Card program to consumers and is an Independent
Sales Organization ("ISO") pursuant to an agreement with the Issuer. You
acknowledge and agree that the value available in the Card Account is limited to
the funds that you have loaded into the Card Account or have been loaded into the
Card Account on your behalf. You agree to sign the back of the Card immediately
upon receipt. The expiration date of the Card is identified on the front of your
Card. The Card is a prepaid card. The Card is not connected in any way to any other
account. The Card is not a credit card. The Card is not for resale. You will not
receive any interest on your funds in the Card Account. The Card will remain the
property of the Issuer and must be surrendered upon demand. The Card is nontransferable
and it may be canceled, repossessed, or revoked at any time without prior notice
subject to applicable law. The Card is not designed for business use, and we may
close your Card if we determine that it is being used for business purposes. We
may refuse to process any transaction that we believe may violate the terms of this
Agreement. Our business days are Monday through Friday, excluding federal holidays,
even if we are open. Write down your Card number and the customer service phone
number provided in this Agreement on a separate piece of paper in case your Card
is lost, stolen, or destroyed. Please read this Agreement carefully and keep it
for future reference.
Obtaining Your Card
The USA PATRIOT Act is a federal law that requires all financial institutions to
obtain, verify, and record information that identifies each person who opens a Card
Account. What this means for you: When you open a Card Account, we will ask for
your name, address, date of birth, and other information that will allow us to reasonably
identify you. We may also ask to see your driver’s license or other identifying
documents at any time.
Card Activation
Your Card will be activated when you load funds onto it in accordance with the rules
applicable to the Card program, including funds sufficient to pay any applicable
Card Fee.
Authorized Users
You are responsible for all authorized transactions initiated and fees incurred
by use of your Card. If you permit another person to have access to your Card or
Card number, we will treat this as if you have authorized such use and you will
be liable for all transactions and fees incurred by those persons. You are wholly
responsible for the use of each Card according to the terms and conditions of this
Agreement.
Secondary Cardholder
You may not request an additional card for another person.
Personal Identification Number
Your Personal Identification Number ("PIN") has been or will be assigned
to your Card and told to you. You should not write or keep your PIN with your Card.
Never share your PIN with anyone. When entering your PIN, be sure it cannot be observed
by others and do not enter your PIN into any terminal that appears to be modified
or suspicious. If you believe that anyone has gained unauthorized access to your
PIN, you should advise us immediately following the procedures in the paragraph
labeled "Your Liability for Unauthorized Transfers."
Cash Access
With your PIN, you may use your Card to obtain cash from any Automated Teller Machine
("ATM") that bears the Visa® or Plus® Acceptance Mark or any Point-of-Sale
("POS") device, as permissible by merchant, that bears the Visa® or Interlink®
Acceptance Mark. All ATM transactions are treated as cash withdrawal transactions.
You may use your Card at an ATM. The maximum cumulative amount that may be withdrawn
from an ATM per day is $1,500.00. Your Card may not be used without your PIN to
get cash back in any transaction involving the purchase of goods or services. You
may not use your Card to withdraw cash from a bank (over the counter withdrawal).
Any funds withdrawn from a POS device will be subject to the maximum amount that
can be spent on your Card per day.
Loading Your Card
You may add funds to your Card, called "value loading", at any time. The
minimum amount of the initial value load is $0.01. The minimum amount of each value
reload is $0.01. The maximum amount of the initial value load is $1,000.00 if loading
via cash, check or money order; $2,000.00 per month for Card to Card transfers between
cardholders; $2,000.00 per day/$5,000.00 per month for Card-to-Card transfers between
your own Cards; $5,000.00 if loading via ACH or direct deposit. The maximum amount
of each value reload is $1,000.00 if loading via cash, check or money order; $2,000.00
per month for Card to Card transfers between cardholders; $2,000.00 per day/$5,000.00
per month for Card-to-Card transfers between your own Cards; $5,000.00 if loading
via ACH or direct deposit. You may add value or load your Card via direct deposit,
ACH transaction from your checking or savings account, Card-to-Card transfers, check,
money order, or cash at any Designated Loading Point. You can obtain information
on how to load your Card at www.rushcard.com.
You will have access to your funds at the times specified below. Please note the
load schedule varies with each deposit method:
- Direct Deposit/ACH: Same day as received.
- Cash Load: Usually within one (1) hour, but no later then the next business day.
- Checks: 7-10 days from the day received.
- Money Orders: Upon verification once received.
- Card-to-Card Transfers: Within one (1) hour on the date specified by you.
Direct Deposit Account
Your prepaid Card Account and associated direct deposit account number cannot be
used for preauthorized direct debits from merchants or from utility or Internet
service providers. If presented for payment, these preauthorized direct debits will
be declined and your payment to the merchant or provider will not be processed.
The bank routing number and direct deposit account number are for the purpose of
initiating direct deposits to your prepaid Card Account only. You are not authorized
to provide this bank routing number and direct deposit account number to anyone
other than your employer or payer.
Using Your Card/Features
The maximum amount that can be spent on your Card per day is $2,500.00. The maximum
value of your Card is restricted to $9,999.00.
You may use your Card to purchase or lease goods or services wherever Visa debit
cards and Interlink cards are accepted as long as you do not exceed the value available
on your Card Account. Some merchants do not allow cardholders to conduct split transactions
where you would use the Card as partial payment for goods and services and pay the
remainder of the balance with another form of legal tender. If you wish to conduct
a split transaction and it is permitted by the merchant, you must tell the merchant
to charge only the exact amount of funds available on the Card to the Card. You
must then arrange to pay the difference using another payment method. Some merchants
may require payment for the remaining balance in cash. If you fail to inform the
merchant that you would like to complete a split transaction prior to swiping your
Card, your Card is likely to be declined.
When purchasing gasoline, you must pay for your purchase at the gas station service
counter. Payment for fuel will not be accepted at automated fuel dispensers (i.e.
"pay at the pumps"). If you use your Card at a restaurant, a hotel, for
a car rental purchase, or for similar purchases, the merchant may preauthorize the
transaction amount for the purchase amount plus up to 20% or more to ensure there
are sufficient funds available to cover tips or incidental expenses incurred. Any
preauthorization amount will place a "hold" on your available funds until
the merchant sends us the final payment amount of your purchase. Once the final
payment amount is received, the preauthorization amount on hold will be removed.
It may take up to seven (7) days for the hold to be removed. During the hold period,
you will not have access to the preauthorized amount.
If you use your Card number without presenting your Card (such as for a mail order,
telephone, or Internet purchase), the legal effect will be the same as if you used
the Card itself. For security reasons, we may limit the amount or number of transactions
you can make on your Card. Your Card cannot be redeemed for cash. You may not use
your Card for online gambling or any illegal transaction.
Each time you use your Card, you authorize us to reduce the value available in your
Card Account by the amount of the transaction and any applicable fees. You are not
allowed to exceed the available amount in your Card Account through an individual
transaction or a series of transactions. Nevertheless, if a transaction exceeds
the balance of the funds available on your Card, you shall remain fully liable to
us for the amount of the transaction and any applicable fees.
You do not have the right to stop payment on any purchase or payment transaction
originated by use of your Card. You may not make preauthorized regular payments
from your Card Account. If you authorize a transaction and then fail to make a purchase
of that item as planned, the approval may result in a hold for that amount of funds
for up to thirty (30) days. All transactions relating to car rentals may result
in a hold for that amount of funds for up to sixty (60) days.
We will also make available to you a system which allows for payment to third parties
via a pre-authorized electronic deduction or by issuing a paper check. Any payments
made through this system will be deducted from your available
balance within twenty-four (24) hours or on any future date specified by you. If
you do not have the funds available at the time we attempt to make the payment from
your account, the payment will not be made. If you have scheduled multiple payments
to be made and the funds on your account are not sufficient at the time we attempt
to complete all of the scheduled payments, we pay only those for which your balance
is sufficient to cover, starting with the lowest dollar amount payment. We will
notify you by email of any failed attempts to make payments from your account.
Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with
your Card, you agree to accept credits to your Card for such refunds and agree to
the refund policy of that merchant. If you have a problem with a purchase that you
made with your Card, or if you have a dispute with the merchant, you must handle
it directly with the merchant.
Card Replacement
If you need to replace your Card for any reason, please contact us by phone at 1
(866) 787-4227 to request a replacement Card. You will be required to provide personal
information which may include your Card number, full name, transaction history,
etc.
Charges Made In Foreign Currencies
If you obtain your funds or make a purchase in a currency other than the currency
in which your Card was issued, the amount deducted from your funds will be converted
by Visa U.S.A. Inc. into an amount in the currency of your Card. The exchange rate
between the transaction currency and the billing currency used for processing international
transactions is a rate selected by Visa U.S.A. Inc. from the range of rates available
in wholesale currency markets for the applicable central processing date, which
may vary from the rate Visa U.S.A. Inc. itself receives, or the government-mandated
rate in effect for the applicable central processing date. If you obtain your funds
or make a purchase in a currency other than the currency in which your Card was
issued, the Issuer may assess a foreign currency conversion fee of 2% of the transaction
amount and will retain this amount as compensation for its services.
Receipts
You should get a receipt at the time you make a transaction using your Card. You
agree to retain, verify, and reconcile your transactions and receipts.
Card Account Balance/Periodic Statements
You are responsible for keeping track of your Card Account available balance. Merchants
generally will not be able to determine your available balance. It’s important to
know your available balance before making any transaction. You may obtain information
about the amount of money you have remaining in your Card Account by calling 1 (866)
787-4227. This information, along with a sixty (60) day history of Card Account
transactions, is also available online at www.rushcard.com.
You also have a right to obtain a sixty (60) day written history of Card Account
transactions by calling 1 (866) 787-4227 or by writing us at UniRush LLC, P.O. Box
42482, Cincinnati, OH 45242. However, there is a fee for this service. You will
not automatically receive paper statements.
Fee Schedule
All fee amounts will be withdrawn from your Card Account and will be assessed as
long as there is a remaining balance on your Card Account, except where prohibited
by law. Anytime your remaining Card Account balance is less than the fee amount
being assessed, the balance of your Card Account will be applied to the fee amount.
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Fee
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Pay Monthly Program
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Pay As You Go Program
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Description
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Card Fee
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$3.95-$14.95
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$3.95-$14.95
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Card Fee charged is based on the plastic design requested. Card Fee is $3.95 for
the original RushCard design; $9.95 for the Black Diamond, Pink Diamond, Purple
Diamond RushCard and DYNASTY designs, and $14.95 for Baby Phat RushCard and KLS
RushCard designs.
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Plan Change Fee
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NO CHARGE
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NO CHARGE
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Any changes to your Fee Schedule will be effective the following calendar month.
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Monthly Fee
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$9.95
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*N/A
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Monthly fee assessed on the first day of every month. For your first month, the
fee may be prorated based on the date you activate the card.
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Add Money Fee
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NO CHARGE
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NO CHARGE
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Third party load partners may charge a fee for use of their services.
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Domestic ATM Balance Inquiry Fee
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$0.50
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$0.50
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Assessed each time Card balance is requested at an ATM within the United States.
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International ATM Balance Inquiry Fee
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$1.00
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$1.00
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Assessed each time Card balance is requested at an ATM outside of the United States.
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Domestic ATM Withdrawal Fee
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(2) at No Charge each calendar month -
$2.50 for each ATM withdrawal after first (2)**
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$1.95
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Assessed each time Card is used to obtain cash from an ATM located within the United
States.
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International ATM Withdrawal Fee
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$2.50
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$1.95
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Assessed each time Card is used to obtain cash from an ATM located outside of the
United States.
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Convenience Fee
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Signature - No Charge
PIN POS - $1.00
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$1.00, capped at ten ($10.00) per calendar month
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Assessed for each Signature and PIN POS transaction. For the Pay As You Go schedule,
Convenience Fees charged above the ten dollar ($10.00) amount will be refunded to
your Card balance the following calendar month.
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International Convenience Fee
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Signature - No Charge
PIN POS - $1.00
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$2.00
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Assessed for each Signature and PIN POS transaction each time Card is used outside
of the United States.
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Bill Pay Enrollment Fee
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NO CHARGE
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NO CHARGE
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Bill Payment Fee
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NO CHARGE
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NO CHARGE
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Card To Card Transfer Fee
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Personal Card-to-Card: No Charge
Cardholder-to-Cardholder: $0.99
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Personal Card-to-Card: No Charge
Cardholder-to-Cardholder: $0.99
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Assessed each time you initiate a transfer of your funds from one Card Account to
another Card Account.
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Replacement Card Fee
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NO CHARGE
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NO CHARGE
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No fee will be assessed if you keep the same Card design. If you wish to change
your Card design, the applicable "Card Fee" will be assessed as described above.
This fee will vary depending on the Card design you choose.
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Expedited Replacement Card Fee
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$30.00
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$30.00
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Assessed per request to replace a lost or stolen Card in an expedited time frame.
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Express Cash Fee
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$30.00
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$30.00
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Assessed per request. You may request the balance of your Card to be sent to you
via cash through one of our Designated Loading Partners if you have reported your
Card as lost or stolen and do not have access to your Card balance.
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Online Statement Fee
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NO CHARGE
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NO CHARGE
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You will not be charged to view your statement online at
www.rushcard.com.
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Paper Statement Fee
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$1.00
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$1.00
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Assessed each time a paper statement is mailed. Statements are mailed only upon
request.
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Currency Conversion Fee
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See Description
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See Description
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You may be charged a fee of up to 2.00% of the converted U.S. dollar amount of any
transaction made in a currency other than U.S. dollars.
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Maintenance Fee
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*N/A
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$1.95
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Fee assessed if no Card Transactions or loads onto a Card have occurred for a period
of ninety (90) consecutive days. Fee is assessed each month and will be deducted
from your Card balance until you next use your Card.
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If you use an ATM not owned by us for any transaction, including a balance inquiry,
you may be charged a fee by the ATM operator even if you do not complete a withdrawal.
This ATM fee is a third party fee amount assessed by the individual ATM operator
only and is not assessed by us. This ATM fee amount will be charged to your Card.
* "N/A" refers to "Not Applicable" to fee schedule listed.
** You will receive credit for the two (2) ATM Fees once the Fee has posted to your
account.
Confidentiality
We may disclose information to third parties about your Card or the transactions
you make:
- Where it is necessary for completing transactions;
- In order to verify the existence and condition of your Card for a third party, such
as merchant;
- In order to comply with government agency, court order, or other legal reporting
requirements;
- If you give us your written permission; or
- (5) To our employees, auditors, affiliates, service providers, or attorneys as needed.
Our Liability for Failure to Complete Transactions
If we do not properly complete a transaction from your Card on time or in the correct
amount according to our Agreement with you, we will be liable for your losses or
damages. However, there are some exceptions. We will not be liable, for instance:
- If through no fault of ours, you do not have enough funds available on your Card
to complete the transaction;
- If a merchant refuses to accept your Card;
- If an ATM where you are making a cash withdrawal does not have enough cash;
- If an electronic terminal where you are making a transaction does not operate properly,
and you knew about the problem when you initiated the transaction;
- If access to your Card has been blocked after you reported your Card lost or stolen;
- If there is a hold or your funds are subject to legal process or other encumbrance
restricting their use;
- If we have reason to believe the requested transaction is unauthorized;
- If circumstances beyond our control (such as fire, flood, or computer or communication
failure) prevent the completion of the transaction, despite reasonable precautions
that we have taken; or
- Any other exception stated in our Agreement with you.
Your Liability for Unauthorized Transfers
Contact us at once if you believe your Card has been lost or stolen. Telephoning
is the best way to minimize your possible losses. If you believe your Card has been
lost or stolen, or that someone has transferred or may transfer money from your
Card Account without your permission, call us at 1 (866) 787-4227. Under Visa U.S.A.
Inc. Operating Regulations, your liability for unauthorized Visa debit transactions
on your Card Account is $0.00 if you notify us within two (2) business days and
you are not grossly negligent or fraudulent in the handling of your Card. This reduced
liability covers U.S.-issued cards only. The reduced liability does not apply to
ATM transactions, PIN transactions not processed by Visa, or certain commercial
card transactions. Individual provisional credit amounts are provided on a provisional
basis and may be withheld, delayed, limited, or rescinded based on factors such
as gross negligence or fraud, delay in reporting unauthorized use, investigation
and verification of claim and account standing and history. Transaction at issue
must be posted to your account before provisional credit may be issued. If you notify
us within two (2) business days of any unauthorized transactions, you can lose no
more than $50.00 if someone used your Card without your permission. If you do not
notify us within two (2) business days after you learn of the loss or theft of your
Card and we can prove that we could have stopped someone from using your Card without
your permission if you had promptly notified us, you could lose as much as $500.00.
Also, if you become aware of and/or your statement shows transactions that you did
not make, notify us at once following the procedures stated in the paragraph labeled
"Information About Your Right to Dispute Errors." If you do not notify
us in writing within sixty (60) days after you become aware of the transaction and/or
after the statement was made available to you, you may not get back any value you
lost after the sixty (60) days if we can prove that we could have stopped someone
from taking the value if you had notified us in time and you are grossly negligent
or fraudulent in the handling of your Card. If your Card has been lost or stolen,
we will close your Card Account to keep losses down.
IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION VERY CAREFULLY. THIS SECTION
PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION BEFORE
ONE NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY OR THROUGH A CLASS
ACTION.
(a) Conditions Precedent to Arbitration. Before you take a dispute
or controversy to arbitration, you must first contact us about the dispute or controversy
and give us an opportunity to resolve it. Similarly, before we take a dispute or
controversy to arbitration, we must first attempt to resolve it with you. If the
dispute or controversy cannot be resolved within 60 days from the date you or we
are notified about it, the matter that is in dispute or subject to controversy may
proceed to arbitration in accordance with the provisions of this Agreement.
(b) Agreement to Binding Arbitration. Each dispute or controversy
that arises out of or is related to (a) your Card, or (b) your Card Balance, or
(c) any service relating to your Card or your Card Balance, or (d) any matter relating
to your or our rights and obligations provided for in this Agreement or any other
agreement or instrument relating to your Card or your Card Balance, whether based
on statute, contract, tort, fraud, misrepresentation or any other legal or equitable
theory, including interest and attorney's fees, where applicable (any "Claim"),
must be determined on an individual basis by binding arbitration in accordance with
the Federal Arbitration Act ("FAA" Title 9 of the United States Code)
under the auspices of the American Arbitration Association ("AAA"). Judgment
on an arbitration award may be entered in any court having jurisdiction. Any issue
regarding whether a particular dispute or controversy is a Claim that is subject
to arbitration will be decided by the arbitrator. If any part of the relief request
is not expressly stated as a dollar amount, the dispute or controversy will not
be a Claim that is subject to arbitration.
(c) Applicable Arbitration Rules. If the amount in controversy
is less than $10,000, the Consumer Arbitration Rules of the AAA (American Arbitration
Association) will apply. Otherwise, the Commercial Arbitration Rules of the AAA
will be applicable. (The Consumer and Commercial Arbitration Rules are sometimes
hereinafter collectively referred to as the "Arbitration Rules.") Information
about the arbitration process, the Consumer or Commercial Arbitration Rules, the
AAA's fees and the nearest AAA Case Management Center is available from the AAA
online at www.adr.org. Information about AAA procedures, rules, fees, and nearest
offices will also be made available to you by contacting the corporate headquarters
of the AAA at 1 800 778 7879.
(d) Representation. You are entitled to hire an attorney to represent
you in any arbitration.
(e) Number of Arbitrators and Qualifications. Only ONE arbitrator
will be selected. Each arbitrator shall be a licensed attorney who has engaged in
the private practice of law continuously during the ten (10) years immediately preceding
the arbitration or a retired judge of a court of general or appellate jurisdiction.
(f) Language. The language of the arbitration shall be in English.
Any party desiring or requiring a different language shall bear the expense of an
interpreter.
(g) Rules Governing Arbitration. The parties acknowledge that this
Agreement evidences a transaction involving interstate commerce. The FAA (Federal
Arbitration Act) shall govern the interpretation, enforcement and proceedings pursuant
to the arbitration clause in this Agreement. All statutes of limitation, defenses,
and attorney client and other privileges that would apply in a court proceeding
will apply in the arbitration. In conducting the arbitration and making the award,
the arbitrator shall be bound by and shall strictly enforce the terms of this Agreement
and may not limit, expand or otherwise modify its terms.
(h) Tolling of Statute of Limitations. The filing of a demand for
arbitration in accordance with the Arbitration Rules will suspend any requirement
to file a notice of claim or to commence an action until the conclusion of the arbitration
process.
(i) Remedies Available. The arbitrator will have no authority to
award punitive or other damages not measured by the prevailing party's actual damages,
except as may be required by statute. Subject to the foregoing limitation, the arbitration
award shall provide only such relief as a court of competent jurisdiction could
properly award under applicable law, and, in each case, shall award to the prevailing
party all of its costs and fees. "Costs and fees" means all reasonable
pre and post award expenses of arbitration, including attorney's fees, arbitrator's
fees, administrative fees, travel expenses, out of pocket expenses (for example,
copying and telephone), court costs and witness fees. However, the arbitrator may
not award damages that are not expressly authorized or are expressly prohibited
by this Agreement. The award shall be in writing, shall be signed by the arbitrator
and shall include a statement regarding the reasons for the disposition of each
and every Claim raised during the arbitration.
(j) No Consolidation of Actions or Class Actions. There will be
no class Claim (i.e., Claims by or on behalf of other persons will not be considered
in or consolidated with the arbitration proceedings between you and us).
(k) Other Actions Available; No Waiver of Right to Arbitrate. This
Agreement does not limit your or our right, whether before, during or after the
pendency of any arbitration proceeding, to exercise self help remedies such as the
right of set off or to obtain provisional or ancillary remedies or injunctive or
other traditionally equitable relief (other than a stay of arbitration) necessary
to protect the rights or property of the party seeking relief pending the arbitrator's
determination of the merits of the Claim. The taking of any of the actions described
in the preceding sentence by either party or the filing of a court action by a party
shall not be deemed to be a waiver of the right to demand arbitration of any Claim
asserted as a counterclaim or the like in response to any such action.
(l) Survivability. The foregoing "Dispute Resolution"
provisions, in which you and we have agreed to arbitrate disputes, will survive
the termination of your relationship with us, whether evidenced by this Agreement
or otherwise.
You acknowledge that you have read carefully this provision in which you and
we have agreed to arbitrate disputes. You understand that this provision limits
or waives certain of your rights with respect to claims that you are agreeing to
arbitrate pursuant to this provision. You understand that you are waiving your right
to bring a court action and to have a jury trial. You understand that there will
be no class claims in arbitration. You further understand that discovery the ability
to obtain information from the other party may be more limited in arbitration than
in a court proceeding, and the right and grounds of appeal from an arbitrator's
award are more limited than in an appeal from a court judgment. In addition, you
understand that certain other rights you have in a court proceeding also may not
be available in arbitration.
Other Terms
Your Card and your obligations under this Agreement may not be assigned. We may
transfer our rights under this Agreement. Use of your Card is subject to all applicable
rules and customs of any clearinghouse or other association involved in transactions.
We do not waive our rights by delaying or failing to exercise them at anytime. If
any provision of this Agreement shall be determined to be invalid or unenforceable
under any rule, law, or regulation of any governmental agency, local, state, or
federal, the validity or enforceability of any other provision of this Agreement
shall not be affected. This Agreement will be governed by the law of the State of
Delaware except to the extent governed by federal law.
Amendment and Cancellation
We may amend or change the terms and conditions of this Agreement at any time. You
will be notified of any change in the manner provided by applicable law prior to
the effective date of the change. However, if the change is made for security purposes,
we can implement such change without prior notice. We may cancel or suspend your
Card or this Agreement at any time. You may cancel this Agreement by returning the
Card to us. Your termination of this Agreement will not affect any of our rights
or your obligations arising under this Agreement prior to termination.
In the event that your Card Account is cancelled, closed, or terminated for any
reason, you may request the unused balance to be returned to you via a check to
the mailing address we have in our records. There is a fee for this service. The
Issuer reserves the right to refuse to return any unused balance amount less than
$1.00.
Information About Your Right to Dispute Errors
In case of errors or questions about your Card Account, telephone us at 1 (866)
787-4227, write us at UniRush LLC, P.O. Box 42482, Cincinnati, OH 45242, or email
us at agent@rushcard.com as soon as you
can, if you think an error has occurred in your Card Account. We must allow you
to report an error until sixty (60) days after the earlier of the date you electronically
access your Card Account, if the error could be viewed in your electronic history,
or the date we sent the FIRST written history on which the error appeared. You may
request a written history of your transactions at any time by calling us at 1 (866)
787-4227 or writing us at UniRush LLC, P.O. Box 42482, Cincinnati, OH 45242.
You will need to tell us:
- Your name and Card Account number.
- Why you believe there is an error, and the dollar amount involved.
- Approximately when the error took place.
If you tell us orally, we may require that you send us your complaint or question
in writing within ten (10) business days.
We will determine whether an error occurred within ten (10) business days after
we hear from you and will correct any error promptly. If we need more time, however,
we may take up to forty-five (45) days to investigate your complaint or question.
If we decide to do this, we will credit your Card Account within ten (10) business
days for the amount you think is in error, so that you will have the money during
the time it takes us to complete our investigation. If we ask you to put your complaint
or question in writing and you do not provide it within ten (10) business days,
we may not credit your Card.
For errors involving new Cards, POS transactions, or foreign-initiated transactions,
we may take up to ninety (90) days to investigate your complaint or question. For
new Card Accounts, we may take up to twenty (20) business days to credit your Card
Account for the amount you think is in error.
We will tell you the results within three (3) business days after completing the
investigation. If we decide that there was no error, we will send you a written
explanation. You may ask for copies of the documents that we used in our investigation.
If you need more information about our error-resolution procedures, call us at 1
(866) 787-4227 or visit www.rushcard.com.
English Language Controls
Any translation of this Agreement is provided for your convenience. The meanings
of terms, conditions and representations herein are subject to definitions and interpretations
in the English language. Any translation provided may not accurately represent the
information in the original English.
Customer Service
For customer service or additional information regarding your Card, please contact
us at:
UniRush LLC
P.O. Box 42482
Cincinnati, OH 45242
1 (866) 787-4227
This Cardholder Agreement is effective 3/2012.