Customer Care for Prepaid Visa® RushCard Members

Frequently Asked Questions

Select a topic below, enter a search term in the box to the left, or choose a category from the dropdown menu.

If you cannot find the information that you are looking for, please contact us. Our Member Services Representatives are available to help you -- 24 hours a day, 7 days a week.

Email Us: agent@rushcard.com
Call Us: 866-RUSHCARD (866-787-4227)

Keyword or Phrase Categories  
Search

Most Commonly Asked Questions

  1. How can I get my tax refund faster?
  2. How do I get my tax refund directly deposited onto my RushCard?
  3. What is Direct Deposit?
  4. How long will it take for my Federal and/or State Tax Refund to load to my RushCard?
  5. If I direct deposit my Refund Anticipation Loan or Federal/State Tax Refunds to my RushCard, can I also have my pay or benefit check direct deposited to my card?
  6. Can I have a tax refund from a joint return direct deposited to my RushCard?
  7. Is there a limit to how much money I can have loaded through Direct Deposit?
  8. Is there a limit on the amount of money I can withdraw from an ATM?
  9. What is RushTEXT?
  10. Will enrolling in RushPath to Credit help my credit rating or help me build credit?

Most Recently Added Questions

  1. Why am I getting my Direct Deposit earlier?
  2. What happens when I complete a goal?
  3. How much does it cost to use RushGoals?
  4. How do I add money to my RushGoals?
  5. How do I withdraw money from my RushGoals?
  6. How do I earn the Goal Reward?
  7. Do my goals earn interest?
  8. Is the money in my RushGoals FDIC-insured?
  9. What is RushGoals?
  10. What kind of transactions can I make with a Deposit ID number?
Customer Service | Contact Us | 866-RUSHCARD
The Prepaid Visa RushCard is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used wherever Visa debit cards are accepted.

*Obtaining Your Card: The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time.
** Deposit limits may apply. Faster access to funds is based on comparison of traditional banking policies versus electronic direct deposit. Direct Deposit and Early deposit capability is to payer’s support of the feature and timing of payer's funding. Check with your payer to find out when the direct deposit of funds will start.